Return Policy

Your satisfaction guaranteed!

If you have received damaged, defective, or incorrectly shipped merchandise please notify Customer Service within 30 days and follow the instructions below.
Original shipping and handling charges cannot be refunded, and you will be responsible for all costs associated with return shipment. No COD returns will be accepted.
A return must be approved by Customer Service. Once validated, a Return Authorization Number (RA#) is issued. At that time, simply return the item for credit. All returns must display the Return Authorization number on the outside of each box, along with the customer's return address. Returns received at our facility without an authorization will be refused on delivery.

Special order and open product are non-returnable.
Prior to returning product, contents must be well packaged to assure safe arrival. Product must be unopened, and in re-salable condition. We recommend using the original packaging for shipment.
Shipments must be received pre-paid at our returns facility. Any COD shipments will not be accepted.

Please follow these simple steps to ensure your fast returns and appropriate new shipment or credit.

You must contact Customer Service to obtain a Return Authorization Number (RA#). Returns cannot be accepted without this number. You may email customer service at dvdpacific@directtoustore.com.

Please include the following information in your e-mail:

Fill out the return label (provided on the back of your invoice), including your RA#. Returns cannot be accepted without an RA#.
Enclose merchandise and this completed form in a sturdy package (the original package is preferred).
Enclose the original packing slip / invoice in the package.
Affix the return label to the outside of the package and send to the following address:

DirectToU, LLC
Returns Department
300 Omicron Ct.
Shepherdsville, KY 40165